FAQ
Individual verification
- How do I complete the required tasks shown in the app?Published on Jul 3, 2025Updated on Jul 10, 20257
- What's KYC: What to expect and why it matters?Published on Jun 24, 2025Updated on Jul 24, 20257
- What are Source of Funds (SoF) and Source of Wealth (SoW)?Published on Dec 24, 2024Updated on Jul 17, 2025344
- A beginner's guide to identity verificationPublished on Sep 25, 2023Updated on Jul 30, 20256,110
- Why am I asked to confirm my personal details again?Published on Mar 19, 2025Updated on Jul 30, 202572
- How do I verify an individual account?Published on Sep 25, 2023Updated on Jul 30, 202527,961
- How do I submit my proof of address (POA)?Published on Sep 5, 2023Updated on Jul 25, 2025
- Why did my identity verification fail?Published on Aug 8, 2024Updated on Apr 1, 202537
- How do I secure my exchange account?Published on Jun 12, 2024Updated on Apr 1, 2025927
- Guide to ID and selfie photos for identity verificationPublished on Oct 13, 2023Updated on Jul 29, 202510,784
- How do I verify my identity with SPID?Published on May 2, 2025Updated on Jun 12, 2025
- How long does it take to complete my identity verification?Published on Sep 5, 2023Updated on Jun 20, 20256,310
- What should I expect when changing my country of residence to any country within the European Economic Area (EEA) or Australia?Published on Jul 2, 2025Updated on Jul 29, 202510
- How do I submit my proof of address (POA) in Saudi Arabia?Published on Jun 12, 2024Updated on Jun 25, 2025139
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